Based on the needs of users corporate audio and video communication usage scenarios, business process management, and corporate brand image maintenance, 263 Call Center helps enterprises quickly build a customer contact platform that integrates telephone, online communication, and audio and video calls based on the resources of the basic carrier triple-play network, and relies on converged communication capabilities to help enterprises build a more efficient customer service and management system.
It supports customer service agents to access through Web terminal, mobile terminal, SIP phone and other terminals, and customer service agents are "off-duty but not off-line".
Customized development can be provided to deeply embed the enterprise business system and minimize the cost of using the service.
High-definition recording of the entire call can be retrieved at any time, so that complaints and disputes can be resolved with justification; through advanced semantic recognition analysis to ensure the quality control of service calls, while providing monitoring boards, statistical reports, intelligent call regulation and other functions to improve the effectiveness of enterprise management.
Individual special service numbers can be provided for each service location and each application in a specific industry to meet corporate business and management needs.
It provides recording, monitoring, reporting and other supervision and management tools to assist enterprises in controlling service quality. It is suitable for monitoring and management
The 95 special service number is 5 digits in length and can be used as a public service hotline number for specific industries such as finance, aviation and logistics. 263 Enterprise 95 service can provide one-stop services from code number application and filing to base carrier docking, national testing and service delivery.
Overturn the traditional verification code form, no need to receive SMS or answer the phone, verification code information at a glance, solve the traditional SMS verification code asynchronous communication arrival rate is not controllable, receiving status feedback delay, unscrupulous suppliers flooding and other problems, while avoiding the voice verification code broadcast inaudible, can not remember, rejected and other drawbacks.
