LLM empowers traditional call centers with intelligent upgrading and provides enterprises with one-stop intelligent contact center solutions with full-stack AI capabilities.
It integrates self-developed softswitch, RTC audio/video, IM, mailbox, meta human and AI Agent platforms, provides full-volume source code level delivery and full-stack Xinchuang adaptation, and relies on the basic resources and AI Agent of 263 call centers to help enterprises build a closed loop of “Intelligent Customer Service + Intelligent Outbound Calling + Intelligent Quality Assurance + Knowledge Management” capabilities and realize cost reduction and efficiency of services.
Adopting mature voice processing module, single node supports 10,000+ ultra-high concurrency, with built-in core functions such as quality control, voice processing, operation and billing.
Supports RTC video and 5G new call, and supports unified workbench, which helps operation and effectively improves the remote service capability of enterprises.
has independently developed a full range of system modules for voice services, audio and video, online IM, AI Agent, etc. from the bottom layer, and completed the full-stack localized network security compatibility adaptation.
We have a variety of number pools, including 95 short numbers, 400, fixed-line numbers, private numbers, etc., which support the one-stop customer contact center construction needs of enterprises.
Standard API/SDK provides convenient access to third-party platforms such as enterprise data center and business systems, and flexible deployment solutions help enterprises efficiently access platform capabilities.
Comply with industry standards and related regulations to ensure real-time and effective information security policies and safeguard customer data security.
End-to-end AI deeply penetrates all scenarios such as inbound, outbound, quality control, work order, etc.
Unified workstations for all channels such as phone, Web, WeChat, Weibo, APP, email, etc.
API, SDK, low-code, page embedding, integration can be completed in as fast as 1 day.
Big model + AI Agent continuous evolution, automatically fill the knowledge blind spot, the more you use the smarter.
7×24-hour intelligent customer service, second response for policy inquiries.
Ten million concurrent order inquiries during promotions, returns and exchanges automatically handled by robots.
Intelligent outbound call for underwriting return visit, intelligent quality inspection to monitor compliance risk in real time.
Overseas IDC + local code number resources, complete the deployment of global customer service center in a very short time.
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